All new Dura Products equipment is covered by a 2 year warranty from the date of the manufacture. Our warrant ensures that equipment shall be free from defects in material and workmanship.
Q. WHAT EQUIPMENT IS ELIGIBLE?
• All new Dura Products
• Equipment within 2 years of the manufacture date
Q. WHAT VOIDS WARRANTY?
• Misuse and Abuse
• Dura Products reserves the right to final approval on all returns
Q. How should items be prepared for shipping?
• Do not send hoses, nozzles, clamps and fittings.
• Triple rinse and drain equipment of all liquids
• Place equipment in a sealed waterproof bag before placing into box.
• Place copy of signed RGA inside box
• Mark RGA# on outside of box
Q. HOW THE PROGRAM PROCESS WORKS?
• Customer calls/emails Dura Products for Returns Goods Authorization (RGA) Number
• Customer completes RGA with contact information & item list for warranty
• Customer ships RGA & Items to Dura Products per instructions on RGA
• Equipment will be repaired or replaced at no cost
• Customer will be contacted to discuss options if product doesn’t fall under warranty