Dura Products

Warranty Information

 

All new Dura Products equipment is covered by a 2 year warranty from the date of the manufacture. Our warrant ensures that equipment shall be free from defects in material and workmanship.

 

Q. WHAT EQUIPMENT IS ELIGIBLE?

• All new Dura Products

• Equipment within 2 years of the manufacture date

Q. WHAT VOIDS WARRANTY?

• Misuse and Abuse

• Dura Products reserves the right to final approval on all returns

Q. How should items be prepared for shipping?

• Do not send hoses, nozzles, clamps and fittings.

• Triple rinse and drain equipment of all liquids

• Place equipment in a sealed waterproof bag before placing into box.

• Place copy of signed RGA inside box

• Mark RGA# on outside of box

Q. HOW THE PROGRAM PROCESS WORKS?

• Customer calls/emails Dura Products for Returns Goods Authorization (RGA) Number

• Customer completes RGA with contact information & item list for warranty

• Customer ships RGA & Items to Dura Products per instructions on RGA

• Equipment will be repaired or replaced at no cost

• Customer will be contacted to discuss options if product doesn’t fall under warranty

 

RGA Document Link

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